Frequently Asked Questions (FAQ) – Grim Dark Goods
General Questions
Q: What is Grim Dark Goods?
A: Grim Dark Goods is your go-to store for high-quality Warhammer 40K, Blood Bowl, and tabletop gaming-inspired merchandise, including apparel, mugs, stickers, and more. We cater to fans who want to showcase their love for the grimdark universe with stylish and unique products.
Q: Do you sell official Games Workshop products?
A: No, Grim Dark Goods is not affiliated with Games Workshop. Our designs are inspired by the rich lore of Warhammer 40K and other tabletop games, but they are original and created for fellow fans.
Q: Is that AI art?
A: Our design process does involve AI-generated elements, but all final artwork is refined, adjusted and designed by a human (ME!) to meet my quality standards. I first picked up a Warhammer miniature in 1990 (it was a four pack of D&D adventurer miniatures produced by Citadel. Yes, THAT’S how old I am) and so designs are normally iterated to make sure each one used fits the aesthetic of the grim dark universe or the frenetic energy of the Fantasy Football pitch or anything in between
Q: Where are you based?
A: We are based in Australia and ship worldwide to bring our unique products to tabletop gaming enthusiasts everywhere.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, Stripe and other secure payment options depending on your location.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, so modifications or cancellations are only possible within the first 12 hours after placing your order. Please contact us immediately if you need to make changes.
Q: Do you offer gift cards?
A: At this time, we do not offer gift cards, but it’s something we are considering for the future!
Shipping & Delivery
Q: Do you ship internationally?
A: Yes! We offer worldwide shipping. Shipping rates and times vary depending on your location.
Q: How long does shipping take?
A: Shipping times vary based on location and product availability. General estimates are:
- Australia & New Zealand: 5-10 business days
- USA & Canada: 7-14 business days
- Europe & UK: 10-20 business days
- Rest of the World: 10-25 business days
Q: How much does shipping cost?
A: Shipping costs depend on the destination and order size. The exact amount will be calculated at checkout.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email to monitor its progress.
Returns & Refunds
Q: What is your return policy?
A: We accept returns for damaged or defective items. If you receive a faulty product, contact us within 14 days of delivery with photos, and we’ll arrange a replacement or refund.
Q: Can I return an item if I change my mind?
A: Since our products are made-to-order, we generally do not accept returns for change of mind. However, if there’s an issue with your order, reach out to us, and we’ll do our best to help!
Q: How do I request a return or exchange?
A: Email us at [your support email] with your order number and details of the issue. We’ll respond as quickly as possible to resolve it.
Products & Customization
Q: What kind of materials do you use?
A: Our apparel is made from high-quality cotton blends for comfort and durability. Mugs are ceramic, and stickers are made with weatherproof vinyl.
Q: Do you take custom design requests?
A: While we don’t offer full custom orders, we’re always open to suggestions for new designs! Let us know what you’d like to see.
Q: How do I take care of my apparel to make it last?
A: To keep your shirts and hoodies in great condition, wash them inside out in cold water and tumble dry on low or air dry.
Business & Contact
Q: Do you offer wholesale or bulk orders?
A: Yes! If you’re interested in bulk orders for gaming clubs, events, or stores, contact us for special pricing.
Q: How can I contact customer support?
A: You can reach us at [your contact email] or through our social media channels.
Q: Where can I follow you on social media?
A: Stay connected with us on Instagram, Facebook, and Twitter for the latest product updates and promotions!