Order Processing Times: All orders are processed within 2-7 business days. Our fulfillment times may vary based on product demand, but we strive to process and ship your orders as quickly as possible.
Shipping Rates & Delivery Times: Shipping rates are calculated at checkout and depend on your location and the product size. We offer the following shipping options:
- Standard Shipping: 3-8 business days (after fulfillment)
- Express Shipping: 1-3 business days (after fulfillment)
- International Shipping: 5-20 business days (after fulfillment)
Please note that shipping times are estimates and can be affected by factors beyond our control, such as customs processing and carrier delays.
Tracking Information: You will receive a tracking number via email once your order has been shipped. This will allow you to monitor your order’s progress from our fulfillment center to your doorstep.
International Shipping: We ship worldwide! Please note that international shipments may be subject to import taxes, duties, and customs fees. These charges are the responsibility of the buyer and will not be covered by Grim Dark Goods. We recommend checking with your local customs office for any potential charges before placing your order.
Shipping Restrictions: Some products may have shipping restrictions depending on your country. If your order cannot be shipped to your location, we will contact you directly to offer alternative solutions or a full refund.
Lost or Damaged Shipments: If your order is lost in transit or arrives damaged, please reach out to us at [email protected] with your order number and details. We will work with the shipping carrier to resolve the issue as quickly as possible. Please notify us within 14 days of receiving the damaged goods for us to assist with replacements or refunds.
Return to Sender: If an order is returned to us due to an incorrect address provided by the customer, the cost of re-shipping the item will be the customer’s responsibility. Please ensure your shipping address is accurate at checkout.